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Escape to the heart of the Forest of Dean, where your work makes every guest’s woodland stay unforgettable. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. As our Housekeeping Supervisor, you will work closely with the Housekeeping Manager to ensure smooth operations and exceptional service. Open all year round, our Housekeeping Supervisors are assigned a specific number of cabins to manage each changeover day. Working alongside the housekeeping teams, you will ensure that the cabins meet our high brand standards of cleanliness. You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.
Job Responsibility:
Providing support and motivation to the Housekeeping Team to ensure high morale and productivity
Delivering adequate training to the team, ensuring they are equipped with the knowledge to meet our high standards
Ensuring each cabin is stocked with the correct inventory and meets our cleanliness and presentation standards
Conducting basic health and safety checks, such as inspecting smoke alarms and fire extinguishers
Monitoring and maintaining the quality of cabin cleanliness, ensuring all tasks are completed to the highest standards
Requirements:
Previous experience in a housekeeping/ cleaning position, or similar is essential
Experience leading a team
A passion for the outdoors and motivation throughout all weather conditions
A positive, can-do attitude and a strong work ethic
The ability to work effectively in a team and communicate well with colleagues
A willingness to get involved, take initiative, and support the team as needed
Attention to detail, ensuring all tasks are completed to our high standards
A desire to work outdoors in a natural setting and contribute to the teams success
What we offer:
Generous holiday allowance
Performance-based bonuses (5% bonus paid quarterly when customer service targets are met)
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Pension scheme
One full paid day to volunteer
Subsidised meals
Health cash plan & life assurance
Wellbeing events & activities
Save on breaks (Discounted and last-minute stays at Forest Holidays and Sykes Cottages)
Hundreds of discounts (Save on top brands across the UK)