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The Housekeeping Supervisor directs a section of the Housekeeping staff to ensure that guest rooms and public areas are cleaned to exacting standards. Inspects the work of a team of Room and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Schedules work to be done daily, checks on progress of attendants, and monitors performance alongside Housekeeping Management team. Assists with responsibilities and duties in the absence of heavy volume in the areas of Lobby Attendant, Room and House Attendants.
Job Responsibility:
Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel
Trains and coaches the staff
Schedules work to be done daily, collects room and floor status sheets for assigned work areas
Monitors each Room Attendant’s daily progress
Inspects completed rooms to assure that all standards have been met
When standards have been missed, brings employee back to room to correct the deficiency
Coordinates work orders in assigned section
Follows up to be sure work is completed
Releases checkout rooms to be sold
Monitors the performance of House Attendants
Assures that there are sufficient supplies on the guest floors
Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets
Assists with responsibilities and duties in the absence of heavy volume in the areas of Lobby Attendant, Room and House Attendants
Requirements:
At least 1 year of housekeeping experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Team leadership and supervisory skills
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of HotSOS preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Ability to lift, carry, and move up to 30 lbs
US work authorization is required
Nice to have:
knowledge of HotSOS preferred/is a plus
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort