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JOB OVERVIEW: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Job Responsibility:
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses
Supervise the housekeeping staff
providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses
Respond to guest requests, concerns and problems to ensure guest satisfaction
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets
Comply with attendance rules and be available to work on a regular basis
Requirements:
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands