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Assist the Executive Housekeeper in maintaining the Ayres Housekeeping and Quality standards. Position will provide supervision and direction for housekeeping activities on the Executive Housekeeper’s days off or as directed by the Executive Housekeeper or General Manager.
Job Responsibility:
Assist the Executive Housekeeper in maintaining the Ayres Housekeeping and Quality standards
Provide supervision and direction for housekeeping activities on the Executive Housekeeper’s days off or as directed
Knowledge, understanding, and adherence to Company Core Values, Mission Statement, and the Ayres Way
Follow company’s Housekeeping Policy as stated in the Team Member Handbook
Adhere to company “Lost and Found” policy and procedures
Work closely, communicate effectively and perform duties assigned by Executive Housekeeper or hotel management staff
Work in a safe/conscientious manner and maintain a clean/safe working environment at all times based on company safety policies/procedures
Safely discard chemicals as indicated on the instructions
Ensure that all chemicals and laundry equipment are used according to the manufacture’s recommendations
Clean guest rooms, clean hotel public space, perform laundry functions, perform houseman functions or assist the hotel in anyway to ensure the guests have a clean establishment
Perform inspections of guest rooms and public areas
Update computer & phone system with room statuses
Perform housekeeping morning opening duties: print housekeeping morning room status reports, assign rooms to be cleaned, distribute master keys, conduct brief morning meetings informing team members of projects to be performed or any pertinent in-house guest requests
Perform housekeeping closing duties: print closing reports, update computer statuses, collect master keys, inform team members of any changes for their following shift, complete discrepancy report, complete water inventory report, log lost and found items, and check forecast and schedule to ensure enough labor is staffed for the following day
Address any Team Member conflicts and substandard work, document and resolve issues at the time of the occurrence
Inform hotel management of issues
Notify maintenance or complete a maintenance work order immediately for any maintenance issues identified in the guest rooms or throughout the property
Understand and adhere to hotel labor standards and adjust staffing as needed
Complete Worker’s Compensation paperwork and procedures when a work related injury occurs
Perform, maintain, and understand company deep clean standards
Assist Executive Housekeeper with training of new Team Members
Handle guest requests
Contact guests with Do Not Disturb signs to determine if any amenities are needed or what time the guest would prefer the room be serviced
Ensure the storage rooms remain clean and stocked
Manage the laundry functions which include: ensuring that the appropriate linen is washed daily, the appropriate chemicals are used, and team members are trained according to company standards
Conduct linen inventories as assigned by Executive Housekeeper
Place approved linen orders
Maintain necessary supplies to perform job duties and aid Executive Housekeeper with monthly supply counts or orders
Assist the Executive Housekeeper in the review process for housekeeping team members by offering feedback on individual performance, attendance, attitude, etc.
Requirements:
High School diploma or equivalent preferred
Experience in a hotel or a related field preferred
Knowledge of writing, reading & speaking English language is helpful
Long hours are sometimes required
Heavy work - Exerting up to 35 pounds of measured pull/push weight force, and/or 25 pounds measured push/pull weight force periodically while lifting, carrying, pushing and pulling carts and otherwise moving and maintaining objects
Ability to stand for entire shift
Ability to convey information and ideas clearly
What we offer:
Paid Vacation *Full Time Status
Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)