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The Housekeeping Supervisor is part of the Housekeeping Team and reports to the Director of Housekeeping. The Housekeeping Supervisor works with a highly skilled housekeeping team to ensure our guests enjoy a comfortable and relaxing experience while in their rooms, that starts with ensuring the finest details are attended to, the bed is beautifully made, towels are neatly arranged, and all surfaces are spot free.
Job Responsibility
Develop and coach the team, participates and leads training events. Provides on-the job coaching for correcting room deficiencies
Assist with creating daily work assignments, and monitors room completion and productivity
Inspect completed rooms to ensure that all standards have been met
Complete work orders for room and public area repairs, and ensures work is completed
Release checkout rooms to be sold
Inspect guest corridors, stairwells, elevators and linen closets for cleanliness
Complete inventories of linens and all housekeeping supplies, and guest floor housekeeping supplies
Assist with responsibilities and duties of room attendant, house person or public area when necessary to cover absences, or high business volumes
Requirements
Two years' experience as a leader in housekeeping
Understands the best practices for leadership and communication, has a positive attitude and works to motivate and inspire others
Able to communicate effectively in English
Computer proficiency with Opera, HotSOS and REX systems is beneficial
Prefer bilingual in Spanish
Able to perform assigned duties with attention to detail, speed accuracy, follow through, and work with minimum supervision
Able to grasp, bend, and stoop
push or pull heavy loads weighing up to 50 lbs
Be able to work in a standing position for long periods of time up to 8 hours a day
Be a team player and willing to jump in to assist with rushed rooms, deliveries, and public area cleanliness during high business volumes
Nice to have
Computer proficiency with Opera, HotSOS and REX systems is beneficial
Prefer bilingual in Spanish
What we offer
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide