Housekeeping Supervisor Job at South Seas (Captiva)

Housekeeping Supervisor

South Seas

Location:
United States , Captiva

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Housekeeping Supervisor is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Timber’s standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Job Responsibility:

Ensure efficient operations of the Housekeeping Department in accordance with standards
Supervise the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry
Maintain a key control system for the department
Operate call communication tools including cell phones, and radios
Monitor and direct all housekeeping and laundry personnel
Inspect rooms daily
Conduct employee performance appraisals
Conduct monthly department meetings
Handle overall supervision of daily inspection for arriving V.I.P.'s
Ensure guest rooms and back of the house areas are cleaned to standards
Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting
Maintain required pars of all housekeeping and laundry supplies
Conduct monthly and quarterly housekeeping inventories
Ensure guest privacy and security
Address any guest concerns and follow up
Ensure implementation of all policies and house rules
Train and review all 'House Safety' rules and procedures
Motivate, coach, counsel and discipline all housekeeping personnel
Prepare and conduct all housekeeping interviews and hiring procedures
Monitor work orders and submit to Engineering department
Respond to all guest requests, situations, complaints and accidents
Attend monthly all-employee team meetings, and any other functions required by management
Attend weekly staff meetings and provide training
Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments
Focus the Housekeeping Department on its role in contributing to the guest service scores
Balance and clear the room status nightly
Maintain and monitor 'Lost and Found' procedures and policies
Ensure that employees are always, attentive, friendly, helpful and courteous
Conduct daily morning meetings with staff
Use the phone and computer system (HotSoS and SMS Anywhere) for reporting and verifying room status
Check and review incoming laundry at the end of day
Properly store, secure and issue supplies as needed
Complete all reports in a timely and efficient manner
Review Guest Request log (HOTSOS) daily
Ensure completion of regular maintenance and cleaning projects on a biannual basis
Perform any other duties as requested by the Executive Housekeeper or Director of Rooms
Train staff on SMS Anywhere and HotSOs and monitor productivity

Requirements:

5+ years of progressive housekeeping/hospitality setting or a related field
Associates degree + 3 or more years of related experience
Bachelor's degree + 1 year of related experience
Prior supervisory experience required
Proficient in Windows-based systems, Company approved spreadsheets and word processing
Valid driver’s license required
Strong financial literacy and comfort with basic math and reporting functions

What we offer:

Competitive Compensation Package
Health, Dental & Vision Insurance Options
Life Insurance
401K Company Matching
Paid Tolls (Sanibel & Cape Coral Bridge)
Commuter Van Transportation
Car Pool Programs
Free Employee Lunches Daily
Unlimited Employee Review Bonuses

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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