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Housekeeping Supervisor

United States, Captiva · Job Posted February 17, 2026
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Job Description

The Housekeeping Supervisor is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Timber’s standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Job Responsibility

  • Ensure efficient operations of the Housekeeping Department in accordance with standards
  • Supervise the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry
  • Maintain a key control system for the department
  • Operate call communication tools including cell phones, and radios
  • Monitor and direct all housekeeping and laundry personnel
  • Inspect rooms daily
  • Conduct employee performance appraisals
  • Conduct monthly department meetings
  • Handle overall supervision of daily inspection for arriving V.I.P.'s
  • Ensure guest rooms and back of the house areas are cleaned to standards
  • Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting
  • Maintain required pars of all housekeeping and laundry supplies
  • Conduct monthly and quarterly housekeeping inventories
  • Ensure guest privacy and security
  • Address any guest concerns and follow up
  • Ensure implementation of all policies and house rules
  • Train and review all 'House Safety' rules and procedures
  • Motivate, coach, counsel and discipline all housekeeping personnel
  • Prepare and conduct all housekeeping interviews and hiring procedures
  • Monitor work orders and submit to Engineering department
  • Respond to all guest requests, situations, complaints and accidents
  • Attend monthly all-employee team meetings, and any other functions required by management
  • Attend weekly staff meetings and provide training
  • Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments
  • Focus the Housekeeping Department on its role in contributing to the guest service scores
  • Balance and clear the room status nightly
  • Maintain and monitor 'Lost and Found' procedures and policies
  • Ensure that employees are always, attentive, friendly, helpful and courteous
  • Conduct daily morning meetings with staff
  • Use the phone and computer system (HotSoS and SMS Anywhere) for reporting and verifying room status
  • Check and review incoming laundry at the end of day
  • Properly store, secure and issue supplies as needed
  • Complete all reports in a timely and efficient manner
  • Review Guest Request log (HOTSOS) daily
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis
  • Perform any other duties as requested by the Executive Housekeeper or Director of Rooms
  • Train staff on SMS Anywhere and HotSOs and monitor productivity

Requirements

  • 5+ years of progressive housekeeping/hospitality setting or a related field
  • Associates degree + 3 or more years of related experience
  • Bachelor's degree + 1 year of related experience
  • Prior supervisory experience required
  • Proficient in Windows-based systems, Company approved spreadsheets and word processing
  • Valid driver’s license required
  • Strong financial literacy and comfort with basic math and reporting functions

What we offer

  • Competitive Compensation Package
  • Health, Dental & Vision Insurance Options
  • Life Insurance
  • 401K Company Matching
  • Paid Tolls (Sanibel & Cape Coral Bridge)
  • Commuter Van Transportation
  • Car Pool Programs
  • Free Employee Lunches Daily
  • Unlimited Employee Review Bonuses

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