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Join us at the Great Escape Lodge, where comfort meets adventure! We are seeking a dedicated and dynamic Housekeeping Supervisor to lead our outstanding housekeeping team in creating a pristine and welcoming environment for our guests. In this pivotal role, you will oversee daily operations, ensuring that our facilities are cleaned to the highest standards while fostering a culture of teamwork and excellence. Your keen eye for detail and passion for hospitality will help enhance our guests’ experience at every turn. If you thrive in a fast-paced environment and are committed to delivering exceptional service, we want to hear from you! Elevate your career amidst the beauty of nature and empower your team to exceed expectations every day at the Great Escape Lodge.
Job Responsibility:
Coordinates work activities among departments
Inventories stock to ensure adequate supplies
Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation
Increase revenue and control labor and other costs
Attend and participate in weekly departmental staff meetings
Establish standards for personnel performance and guest service
Investigates complaints regarding housekeeping service and equipment, and takes corrective action
Daily report processing of housekeeping locations
Perform other duties a requested by management
Inspects all vacant rooms
Reports to the housekeeping Manager of any damages or maintenance work on a timely basis
Oversees Housekeeping and Laundry staff ensure cleanliness and timeliness of cleaning guest rooms
Update room status to manager periodically throughout the day
Pickup lost and found items in rooms and gives them to the Housekeeping Office to be logged in Opera
Perform Housekeeping or Laundry duties as needed
Resolve guest concerns, quickly, professionally, and effectively
Requirements:
High school diploma or equivalent
Up to 6 months of experience in a Housekeeping department or related field
Supervisory experience required
Exceptional work ethic, attendance, and attention to detail
Must have the ability to repeatedly bend/stoop, squat, kneel, climb stairs, push/pull and reach above shoulder level throughout the shift
Must be able to carry and lift up to 25 lbs
Must be able to work nights, weekends, holidays, and other shifts as necessary
What we offer:
Health Insurance: Medical, dental, vision
Retirement Plan: 401k with company match
Paid Time Off: 15 days of vacation, 11 holidays, 7 sick days, plus Bereavement and Jury Duty pay
Bonus eligible
Non-Exempt: Overtime pay eligible
FREE admission to Great Escape and other Six Flags properties!