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Housekeeping Supervisor

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The Hoxton

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Location:
Vietnam , Phu Quoc

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Phu Quoc, Vietnam. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

Job Responsibility:

  • Oversee and coordinate the daily operations of the housekeeping department
  • Allocate duties and create work schedules for room attendants and other housekeeping staff
  • Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards
  • Train and mentor new housekeeping staff members
  • Manage inventory of cleaning supplies and equipment
  • Implement and maintain health and safety procedures
  • Respond promptly to guest requests and concerns
  • Collaborate with other departments to ensure smooth hotel operations
  • Monitor and evaluate staff performance, providing feedback and support as needed
  • Assist in developing and implementing housekeeping policies and procedures
  • Ensure proper handling of lost and found items
  • Participate in regular management meetings to discuss departmental performance and improvements

Requirements:

  • Minimum of 3 years' experience in housekeeping, preferably in a luxury high volume hotel or resort setting
  • Previous pre-opening experience an advantage
  • Proven supervisory experience in the hospitality industry
  • Exceptional attention to detail and high standards of cleanliness
  • Strong leadership and team motivation skills
  • Excellent communication abilities in English, both written and verbal
  • Proficiency in coordinating multiple tasks and prioritising workload
  • In-depth knowledge of cleaning products, techniques, and equipment
  • Understanding of health and safety regulations in the hospitality industry
  • Ability to work autonomously and make decisions independently
  • Computer literacy, including proficiency in Microsoft Office suite
  • Flexible approach to work hours, including weekends and holidays as required
  • Physical stamina to perform hands-on cleaning tasks when necessary
  • Customer-focused mindset with a commitment to guest satisfaction
  • Ability to remain calm and professional under pressure
What we offer:
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities

Additional Information:

Job Posted:
January 05, 2026

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