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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Housekeeping Supervisor

Fiji Employment contract · Job Posted April 24, 2026
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Job Description

The Housekeeping Supervisor is responsible for ensuring the cleanliness, quality, and readiness of guest rooms and public areas. This role oversees daily housekeeping operations, inspects work completed by room attendants, resolves room discrepancies, coordinates with other departments, and ensures smooth communication across shifts. The Supervisor supports the Housekeeping Manager in leading the team to uphold brand standards and deliver exceptional guest experiences.

Job Responsibility

  • Inspect guest rooms, public areas, pools, and all assigned areas after cleaning to ensure they meet quality and brand standards
  • Review sold room reports, verify room status, identify and resolve discrepant rooms, prioritize cleaning schedules, and update departure room status
  • Assist Housekeeping Management in overseeing daily operations and act as a liaison with Engineering, Front Office, and Laundry to coordinate workflow
  • Document, report, and resolve room discrepancies and maintenance issues
  • prepare and distribute updated room assignments
  • Communicate shift handover updates, complete required reports, and ensure operational continuity between shifts
  • Assist in hiring, training, scheduling, evaluating, counseling, and motivating staff
  • serve as a role model and support team performance
  • Follow all safety, security, and company policies
  • report maintenance issues, hazards, injuries, or accidents promptly
  • Maintain professional appearance, ensure confidentiality of information, and protect company assets
  • Deliver guest service according to company standards, assist individuals with disabilities, and communicate professionally with colleagues and guests
  • Support team relationships through effective communication, active listening, and problem resolution
  • Perform physical tasks including lifting up to 55 lbs (with assistance for heavier items), pushing/pulling carts, and working on uneven surfaces
  • Stand, walk, kneel, bend, twist, and reach for extended periods as required to support hotel operations
  • Enter and update information in computer systems accurately
  • visually verify documents and room information
  • Perform other reasonable duties as assigned by Supervisors.

Requirements

  • Diploma or Certificate in Hospitality Management or related field (preferred)
  • Minimum 2–3 years of housekeeping experience in a hotel environment, with at least 1 year in a supervisory or team leader role
  • Strong knowledge of cleaning procedures, housekeeping standards, and room inspection processes
  • Familiarity with housekeeping systems, PMS (e.g., Opera), and basic computer applications
  • Excellent communication, leadership, and problem-solving skills
  • Ability to handle guest concerns professionally and maintain strong interdepartmental coordination
  • Strong attention to detail and ability to work in a fast-paced environment
  • Must have legal working rights in Fiji.

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Duty Meals
  • Associate Transportation
  • Prorated accrued sick leave payout yearly
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