Housekeeping Supervisor Job at Fairmont Grand Del Mar (Amman)

Housekeeping Supervisor

Fairmont Grand Del Mar

Location:
Jordan , Amman

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reporting to the Assistant Housekeeping manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service; Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness; Handle Guest concerns and react quickly, logging and notifying the proper areas; Actively participate in daily briefing, daily warm up and department meetings as required; Ensure Room Attendants are informed daily about priorities in their section; Ongoing training, coaching and development of Colleagues to impact overall departmental morale; Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage); Follow departmental policies and procedures; Report necessary maintenance items; Follow all safety and sanitation policies; Other duties as assigned

Job Responsibility:

Consistently offer professional, friendly and engaging service
Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in daily briefing, daily warm up and department meetings as required
Ensure Room Attendants are informed daily about priorities in their section
Ongoing training, coaching and development of Colleagues to impact overall departmental morale
Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned

Requirements:

Proficient in English (verbal & written) essential
High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred
Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
Proven training skills
Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Nice to have:

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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