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As a Housekeeping Supervisor, you will be responsible for overseeing daily housekeeping operations on assigned floors, ensuring guest rooms and public areas are maintained to the highest Four Seasons standards. You will lead, support, and coordinate Room Attendants and Porters, providing guidance and supervision to ensure work is completed efficiently, safely, and consistently. This is a hands on leadership role, requiring strong attention to detail, organisation, and a genuine passion for service.
Job Responsibility:
Supervise and allocate daily work for Room Attendants and Porters on assigned floors
Ensure guest rooms, corridors, stairwells, and service areas are clean, well presented, and maintained to Four Seasons standards
Conduct room inspections and follow up on quality and maintenance issues
Support training, onboarding, and coaching of Housekeeping team members
Maintain accurate records and communicate effectively with Housekeeping leadership and other departments
Respond to guest requests and concerns promptly and professionally
Uphold health, safety, and security standards at all times
Lead by example, promoting a positive, respectful, and professional working environment
Requirements:
One to two years’ experience in a similar Housekeeping supervisory role
Strong communication skills and a good command of written and spoken English
Excellent attention to detail and organisational skills
High standards of personal presentation and professionalism
A guest focused attitude with the ability to anticipate needs and go the extra mile
Ability to motivate and support a diverse team
Flexibility to work a variety of shifts including weekends and public holidays
Legal Right to Work in the UK
What we offer:
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities