Housekeeping Supervisor Job at PM Hotel Group (Bozeman)

Job Description

Pay Range: $25.00- $27.00 Hourly Field & Stream Lodge Co. Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We're the perfect home base for your next adventure—fishing, hunting, skiing Bridger Bowl, or hiking the 'M' trail.

Job Responsibility

Verify room status on AM report
report discrepant rooms
prioritize and update status of check-out rooms
Distribute assignment sheets, room keys and beepers to designated staff
Maintain accurate records of assignments for security
Communicate additions or changes to the assignment sheets as they arise throughout the shift
Conduct regular inventories of supplies and assist with purchasing decisions
Check room attendant's closet for proper supplies, neatness, cleanliness or mechanical problems
Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections
Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status
Mark dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets
Council when necessary
Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist
Complete work orders for maintenance repairs and submit to housekeeping
Contact engineering directly for urgent repairs
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously
Follow up on delivery and return of all such items
Monitor and handle guest complaints to ensure guest satisfaction
Provide feedback on staff performance to manager as well as report any disciplinary problems
Document pertinent information in departmental log book
Complete all paperwork and closing duties before leaving
Review status of assignments and any follow-up action necessary
Check PM reports for accuracy and completeness
Complete night counts in accordance with departmental standards
Manage staffing needs based upon business levels
Manage the receipt and distribution of deliveries of supplies, linens, etc.
Effectively communicate with other departments throughout the shift
Knowledgeable of hotel fire and emergency procedures
Adhere to Lost and Found and Key Control policies
Successful completion of the training/certification process
Manage the operations of the Laundry including Washer and Dryer
Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations
Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption
Separate soiled linens, terry, etc. and bundle/weigh amounts of each
Sort all stained/damaged items and determine status for rewash or discard
Maintain continuous inventory of items discarded
Make sure to remove all debris on floors after sorting
Place items in laundry machine by weight and add designated chemicals for specified time periods
Remove when done and inspect for cleanliness before placing in linen carts
Place items in dryer for specified time/temperature
Fold Laundry in an effective and timely manner to avoid wrinkling
Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift
Use designated chemicals/supplies to clean laundry room
Maintain cleanliness and organization of supply/storage closets and restock as necessary
Make up cribs and rollaway beds

Requirements

Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of safe and proper chemical handling
Ability to maintain hotel standards, policies and procedures
Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed
Ability to endure working area of high temperatures with accumulations of lint
Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
Demonstrated ability to train staff and ensure high level of customer service.

What we offer

Gifted PTO Policy and 7 paid holidays at double pay
Discounted hotel stays within PM Hotel/Modus portfolio
Paid Parental Leave
Tuition reimbursement opportunities
Generous health, dental and vision insurance, plus 401(K)
Comprehensive onboarding and training plan
Coaching, feedback, and mentorship
Personalized development plan
Leadership courses

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