Housekeeping Supervisor Job at Marriott Bonvoy (London)

Job Description

As Housekeeping Supervisor, you will support the Housekeeping leadership team in delivering immaculate guest rooms and public areas, ensuring every detail reflects the elegance and precision of the St. Regis brand. You will play a key role in coordinating daily operations, upholding exceptional cleanliness standards, and leading the team in creating a seamless and luxurious environment for our guests. This role is ideal for an organised and service‑driven professional who thrives in a dynamic luxury setting and takes pride in delivering excellence.

Job Responsibility

Inspect guest rooms, public areas and facilities to ensure they meet the highest quality and cleanliness standards
Monitor room status, run reports, identify discrepancies and prioritise cleaning schedules accordingly
Coordinate daily housekeeping operations, supporting the smooth execution of departmental activities
Act as a liaison between Housekeeping, Front Office, Engineering and Laundry to ensure efficient communication and service delivery
Investigate and resolve room discrepancies in collaboration with the Front Desk
Prepare, update and communicate room assignments and operational changes to the team
Conduct shift handovers, ensuring continuity and clarity across shifts
Complete all required administrative documentation accurately and on time
Support recruitment, training, scheduling and performance management of housekeeping associates
Motivate, coach and guide team members to achieve high standards of performance and engagement
Report maintenance issues, hazards or incidents promptly, ensuring guest and associate safety
Deliver warm and personalised guest interactions, anticipating needs and resolving service concerns
Maintain a professional appearance and environment, protecting company assets and confidentiality

Requirements

Proven experience in housekeeping operations, ideally within a luxury hotel environment
Strong organisational skills with the ability to manage priorities in a fast‑paced setting
Excellent attention to detail and a commitment to quality and cleanliness standards
Ability to lead, motivate and support a diverse team
Confident communication skills, with the ability to collaborate across departments
A guest‑focused mindset with a proactive approach to problem solving
Knowledge of housekeeping procedures, room inspections and operational coordination
Physical capability to perform operational duties as required within the role
Professional presentation and a strong sense of accountability

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

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Housekeeping Supervisor

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