Housekeeping Supervisor

Job Responsibility

The ability to follow proper payroll and key procedures
The ability to collect room and floor status report sheets for assigned work areas and assign rooms to Room Attendants as needed
The ability to perform all tasks for the position of Room Attendant/Runner, able to use and teach the correct, safe use of all equipment’s and chemicals selected for the use on the property
The ability to supervise, guide, schedule, discipline and evaluate all Room Attendants/Runner
The ability to train housekeeping employees in order to achieve the standards of cleanliness and turn down service in guest rooms
The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff
The ability to provide excellent guest service in all areas of responsibility
The ability to carry out the duties of supervisor as specified in the hotel operating criteria
The ability to inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee in accordance with the standards of Four Seasons
The ability to inspect the rooms after the attendants performs the turn down service on a nightly basis
The ability to inspect late check-out rooms after being cleaned by the PM shift attendants
The ability to maintain the established par on all guest supplies, linens, operating equipment’s, tools and chemical in housekeeping stores for daily room cleaning and inspection
The ability to interpret all departmental policies, procedures, and standards establish by the DOHK and Four Seasons
The ability to fill out and co-ordinate engineering work orders in assigned areas and follow up on inspections, as well as the ability to follow up on the defects found in guestrooms
The ability to conduct daily briefing and highlight the daily activities
The ability to be accountable for the hotel keys (and walkie talkie where applicable) issued to the Room Attendants and their retrieval
The ability to monitor and direct progress of Room Attendants in rooms that are undergoing deep cleaning
The ability to maintain the upkeep of all room draperies, carpet cleaning, sheets, bed skirts, throw cushions and furniture refinishing
The ability to participate in controlling equipment’s and labour cost while maintaining quality standards
The ability to schedule and participate in departmental meetings
The ability to make sure housekeeping storage areas and closets are kept in an orderly and clean fashion
The ability to inspect armoires to ensure all items is stocked in orderly fashion and in sufficient quantities
The ability to handle all lost and found items according to procedure
The ability to respond properly in any hotel emergency or safety situation
The ability to perform other tasks or projects as assigned by hotel management and staff
The ability to ensure the Minibar team carries out their tasks in accordance with the standards of Four Seasons
The ability to be familiar with the minibar daily operation
The ability to maintain relationship with all departments, mainly with Front Office, Laundry and Engineering

Requirements

High level of attention to detail and a strong work ethic
Poses an affinity for guest service
Ability to multitask and prioritize tasks
Must be comfortable around chemicals, machines and have the ability to learn their operation
Have a firm knowledge of housekeeping operations and must have a minimum of 2-3 year of experience as a in a similar role in an international hotel or resort
Ability to lift up to 60lbs
Must be able to speak, read, and write Bahasa Malaysia and English
Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs
Must have the right to work in Malaysia

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

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Housekeeping Supervisor - Room

Job Responsibility

Requirements

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