Housekeeping Shift Leader Job at Marriott Bonvoy (Dubai)

Housekeeping Shift Leader

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

Requirements:

To conduct departmental opening up / closing down procedures according to shift allocation
To systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards
To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms
Inform the office Co-ordinator of any discrepancies extra departures, extended stays or vice-versa
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival
To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Hk associates
The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
Report and follow up on all maintenance requests on a daily basis
Ensure that occupied rooms are serviced no later than 15.00 hours
Ensure that the Do not Disturb policy and procedures are followed
Conduct the correct hand over procedure for each shift
To assist in Inventories
To attend or hold training sessions when required
To hold team meetings and produce an action plan for the director of services and ensure these are followed up
To carry out your teams 1
1 meetings and staff appraisals
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development
To assist in maintaining discipline within department
To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To supervise the deep cleaning of bedrooms, changing of shower curtains etc
To ensure all requests from guests are carried out
On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy
To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
To maintain a smooth working relationship with associates of other departments
To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical
To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times
To report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediately
To report to the office co-ordinator any damaged fixtures and fitting which needs replacements
To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift
To follow the correct procedure for the storage and recording of lost property
To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times
To attend all Statutory Training, Job Training Sessions and Communication Meetings
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services
To be aware of and carry out all Hotel Security
To report any suspicious person(s) or packages immediately to the duty manager
To be aware of the Health, Safety and Hygiene Regulations at work
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm
To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known
To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention
Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner
Follows all procedures set up for the protection of the environment within the hotel and grounds
To carry out any other reasonable task as requested e.g. checking public areas

What we offer:

Accommodation
Meals on duty
Transportation
World class training and development, including leadership development
Recognition programs
Discounted accommodation in over 8,000 hotels all over the world
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance
Amazing support to ensure you have all the tools you require to complete your day-to-day tasks

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Housekeeping Shift Leader

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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