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Supervision of Housekeeping Staff, Operational Management, Quality Assurance, Health and Safety Compliance, Team Coordination, Record Keeping and Reporting.
Job Responsibility:
Supervision of Housekeeping Staff: Assign daily tasks and responsibilities to housekeeping team members
Train, mentor, and monitor the performance of staff to maintain high standards
Conduct regular inspections to ensure cleaning tasks are completed effectively
Operational Management: Develop and update cleaning schedules for all areas
Ensure sufficient stock of cleaning supplies and equipment
place orders as needed
Coordinate with other departments to address special cleaning requirements or requests
Quality Assurance: Inspect rooms, public areas, and facilities to ensure they meet cleanliness and hygiene standards
Address and resolve complaints or concerns related to housekeeping services
Implement corrective measures to improve cleaning processes and staff performance
Health and Safety Compliance: Ensure adherence to health and safety regulations and company policies
Train staff on proper use of cleaning chemicals, equipment, and personal protective gear
Report any maintenance issues, hazards, or accidents promptly
Team Coordination: Schedule and monitor staff shifts to ensure adequate coverage
Conduct regular team meetings to communicate goals and provide updates
Foster a positive and motivated work environment for the housekeeping team
Record Keeping and Reporting: Maintain logs of cleaning activities, inventory, and staff performance
Prepare reports for management on housekeeping operations and improvements
Track and report lost and found items as per policy
Requirements:
Should have min. 2 years of experience as Supervisor / Shift Leader for 5 Star Hotel preferably
Should have excellent team management skills
Excellent interpersonal and communication skills
Ability to prioritize work in a busy work schedule
Should be a team player who can get things done and continuously working on team skill development
Should have strong admin and computer skills for reporting and related tasks