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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Housekeeping Quality Supervisor

United Kingdom, London Employment contract · Job Posted May 30, 2026
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Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Housekeeping Quality Supervisor, you will play a critical role in upholding the impeccable standards of cleanliness and presentation synonymous with the St. Regis brand. You will ensure that every guest room and public space reflects excellence through thorough inspections, precise reporting and consistent attention to detail. This position is ideal for a quality‑focused professional who takes pride in delivering flawless standards and supporting a culture of continuous improvement.

Job Responsibility

  • Inspect guest rooms and assigned areas following cleaning to ensure the highest standards of cleanliness, presentation and condition
  • Accurately update room status and complete quality checklists for all inspected areas
  • Identify room assignments and determine cleaning requirements to support operational efficiency
  • Complete all required housekeeping documentation accurately and in a timely manner
  • Follow correct procedures when entering guest rooms, ensuring privacy, security and vacancy status
  • Respond promptly to guest requests and departmental queries with professionalism and urgency
  • Monitor adherence to housekeeping quality standards and identify opportunities for improvement
  • Support implementation of initiatives to enhance quality, productivity and operational efficiency
  • Assist with training and performance support of housekeeping associates
  • Act as a role model, providing guidance and coaching to team members on quality expectations
  • Ensure compliance with all health, safety and security procedures, including proper storage of materials
  • Report maintenance issues, safety hazards or incidents promptly to management
  • Maintain confidentiality of proprietary information and protect company assets
  • Foster strong working relationships across departments to support seamless hotel operations

Requirements

  • Proven experience in housekeeping or room inspection within a luxury hotel environment
  • Exceptional attention to detail and a strong understanding of quality standards
  • Ability to work efficiently in a fast-paced, high-standards environment
  • Strong organisational and administrative skills
  • Effective communication skills and a collaborative approach to teamwork
  • A proactive mindset with the ability to identify and drive improvements
  • Professional presentation and a commitment to service excellence
  • Physical capability to carry out the operational demands of the role

What we offer

  • Competitive salary designed to recognise excellence
  • Workplace pension
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training to refine your craft and broaden your expertise
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience shaping the future of the property
  • Employee Assistance Programme
  • Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes celebrating exceptional performance
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
  • Vibrant social calendar with team events and engagement activities
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