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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Housekeeping Operations Manager

United States, Oakland 70000.00 - 80000.00 USD / Year · Job Posted February 20, 2026
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Job Description

We are seeking a dynamic and detail-oriented Operations Manager to oversee the daily operations of our Housekeeping and Food & Beverage (F&B) departments. This role is responsible for ensuring exceptional guest experiences through high standards of cleanliness, service, and operational efficiency. The ideal candidate is a hands-on leader with a passion for hospitality, strong organizational skills, and a proven ability to manage cross-functional teams.

Job Responsibility

  • Focus on the public areas and lobby of the hotel
  • Assist the Director of Housekeeping in overseeing the proper and smooth operation of the Housekeeping Department
  • Monitor all aspects of employee activity to ensure the highest quality in cleanliness and service
  • Ensure exceptional guest experiences through high standards of cleanliness, service, and operational efficiency

Requirements

  • Supervise housekeeping staff to ensure cleanliness standards are met
  • Monitor inventory and manage procurement of cleaning supplies and linen
  • Implement and maintain quality control procedures and inspection routines
  • Coordinate with maintenance for timely resolution of room or facility issues
  • Oversee daily operations of F&B
  • Ensure compliance with health, safety, and sanitation regulations
  • Monitor guest feedback and implement service improvements
  • Recruit, train, and develop team members
  • Create and manage departmental budgets, labor costs, and operational expenses
  • Develop and enforce SOPs
  • Lead cross-departmental coordination to support events, VIP services, and special projects
  • Must work well in stressful, high pressure situations
  • Must maintain composure and objectivity under pressure
  • Must be effective in handling problems in the workplace
  • Must be effective at listening to, understanding, clarifying and resolving concerns and issues

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
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