Housekeeping Office Supervisor Job at Four Seasons (Whistler)

Job Description

We are seeking a Housekeeping Office Supervisor who will be a hospitality professional to coordinate Housekeeping daily operations. The ideal candidate will have a passion for flawless, anticipatory service and attention to details. At Four Seasons Resort and Residence Whistler, the Housekeeping Office Supervisor assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

Job Responsibility

Open the department in the morning shift, print all needed reports
Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems
Issue the daily work assignments to Lobby Attendants, Housemen and Supervisors
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments
Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards
Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards
Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered
Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports
Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met
Assign rush rooms and rooms previously marked 'Do Not Disturb' to Room Attendants in a timely manner, ensuring prompt service recovery
Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience
Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month
Maintain accurate records of attendance for all housekeeping team members
Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures
Any missing equipment must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
Maintain the housekeeping office in a clean, orderly, and professional condition at all times
Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members
Assist management with special projects and other administrative assignments as directed
Conduct shift briefings and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards

Requirements

Two+ year experience working in luxury hotel housekeeping is considered an asset
Previous experience with Opera PMS and HotSoS is an asset
Exceptional communication skills, with fluency in spoken and written English
Strong organization skills and an eye for attention to detail
Valid work authorization for Canada

What we offer

$27.05 to $29.05 per hour
Winter Leisure Pass
ski pass or leisure benefit
Medical, Dental and Sick leave coverage
Retirement Benefits
Employee Travel Program
complimentary and reduced rates at other Four Season
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services

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Housekeeping Office Supervisor

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