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Housekeeping Office Supervisor

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Four Seasons

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Location:
Canada , Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

27.05 - 29.05 CAD / Hour
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Job Description:

We are seeking a Housekeeping Office Supervisor who will be a hospitality professional to coordinate Housekeeping daily operations. The ideal candidate will have a passion for flawless, anticipatory service and attention to details. At Four Seasons Resort and Residence Whistler, the Housekeeping Office Supervisor assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

Job Responsibility:

  • Open the department in the morning shift, print all needed reports
  • Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems
  • Issue the daily work assignments to Lobby Attendants, Housemen and Supervisors
  • Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments
  • Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings
  • Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm
  • Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards
  • Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards
  • Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered
  • Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports
  • Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met
  • Assign rush rooms and rooms previously marked 'Do Not Disturb' to Room Attendants in a timely manner, ensuring prompt service recovery
  • Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience
  • Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month
  • Maintain accurate records of attendance for all housekeeping team members
  • Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures
  • Any missing equipment must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
  • Maintain the housekeeping office in a clean, orderly, and professional condition at all times
  • Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members
  • Assist management with special projects and other administrative assignments as directed
  • Conduct shift briefings and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards

Requirements:

  • Two+ year experience working in luxury hotel housekeeping is considered an asset
  • Previous experience with Opera PMS and HotSoS is an asset
  • Exceptional communication skills, with fluency in spoken and written English
  • Strong organization skills and an eye for attention to detail
  • Valid work authorization for Canada
What we offer:
  • $27.05 to $29.05 per hour
  • Winter Leisure Pass
  • ski pass or leisure benefit
  • Medical, Dental and Sick leave coverage
  • Retirement Benefits
  • Employee Travel Program
  • complimentary and reduced rates at other Four Season
  • Excellent Training and Development opportunities
  • Complimentary meal per shift in our employee dining room
  • Employee Recognition Programs
  • Dry Cleaning Services

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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