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The Housekeeping Office Coordinator supports daily housekeeping operations by managing room status information, preparing staff assignments, and coordinating communication between Housekeeping, Front Office, Engineering, and Laundry. The role maintains essential documentation—including training and absence reports—and helps resolve room discrepancies, prioritise workloads, and ensure smooth, efficient, well documented service delivery across the department.
Job Responsibility:
Coordinate daily housekeeping operations, including room status updates, staff assignments, and priority room handling
Maintain accurate records, reports, training logs, and absence documentation, ensuring timely submission to HR
Support safe working practices by following all health, safety, and emergency procedures
Ensure effective communication between Housekeeping, Front Office, Engineering, and Laundry
Assist with rota/schedule preparation and ensure accurate distribution to the team
Monitor discrepant rooms, “Do Not Disturb” statuses, and vacant dirty rooms, resolving issues promptly with relevant departments
Provide professional, timely responses to guest and internal service requests
Help maintain quality and cleanliness standards by supporting audits, inspections, and follow up actions
Support management by ensuring tasks are completed on time and to expected standards
Contribute positively to team morale, collaboration, and a respectful, productive work environment
Requirements:
Housekeeping procedures, room status terminology, and daily operational workflows
How to use housekeeping and property management systems (e.g., room reports, logging requests, tracking assignments)
Company safety policies, PPE requirements, and emergency protocols
Confidentiality, data protection, and privacy standards for guests and employees
Effective communication techniques for interacting with staff, cross department teams, and guests
How to prepare, proofread, and maintain departmental documentation and logs
Procedures for reporting maintenance issues, urgent repairs, and preventative maintenance requests
Quality assurance expectations and standards for cleanliness and service delivery
Basic scheduling principles, including shift coverage and workload distribution
Professional appearance, conduct, and service focused behaviours aligned with brand standards
What we offer:
28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme
Cycle to work scheme
Employee Assistance Programme access
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation
Awards and recognition celebrations, among many other benefits