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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Housekeeping Office Coordinator

United Kingdom, London · Job Posted February 06, 2026
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Job Description

The Housekeeping Office Coordinator supports daily housekeeping operations by managing room status information, preparing staff assignments, and coordinating communication between Housekeeping, Front Office, Engineering, and Laundry. The role maintains essential documentation—including training and absence reports—and helps resolve room discrepancies, prioritise workloads, and ensure smooth, efficient, well documented service delivery across the department.

Job Responsibility

  • Coordinate daily housekeeping operations, including room status updates, staff assignments, and priority room handling
  • Maintain accurate records, reports, training logs, and absence documentation, ensuring timely submission to HR
  • Support safe working practices by following all health, safety, and emergency procedures
  • Ensure effective communication between Housekeeping, Front Office, Engineering, and Laundry
  • Assist with rota/schedule preparation and ensure accurate distribution to the team
  • Monitor discrepant rooms, “Do Not Disturb” statuses, and vacant dirty rooms, resolving issues promptly with relevant departments
  • Provide professional, timely responses to guest and internal service requests
  • Help maintain quality and cleanliness standards by supporting audits, inspections, and follow up actions
  • Support management by ensuring tasks are completed on time and to expected standards
  • Contribute positively to team morale, collaboration, and a respectful, productive work environment

Requirements

  • Housekeeping procedures, room status terminology, and daily operational workflows
  • How to use housekeeping and property management systems (e.g., room reports, logging requests, tracking assignments)
  • Company safety policies, PPE requirements, and emergency protocols
  • Confidentiality, data protection, and privacy standards for guests and employees
  • Effective communication techniques for interacting with staff, cross department teams, and guests
  • How to prepare, proofread, and maintain departmental documentation and logs
  • Procedures for reporting maintenance issues, urgent repairs, and preventative maintenance requests
  • Quality assurance expectations and standards for cleanliness and service delivery
  • Basic scheduling principles, including shift coverage and workload distribution
  • Professional appearance, conduct, and service focused behaviours aligned with brand standards

What we offer

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability for uniforms
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 20% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Life Assurance Scheme
  • Cycle to work scheme
  • Employee Assistance Programme access
  • Mental Health First Aiders within the team
  • Comprehensive Training and Development programme participation
  • Awards and recognition celebrations, among many other benefits
  • Outstanding Wellness program
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