Housekeeping - Manager Job at Marriott Bonvoy (Tokyo)

Job Description

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility

Responsible for the daily shift operations of Housekeeping, and Laundry
Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained
Completes inspections and holds people accountable for corrective action
Assists in ensuring guest and employee satisfaction while maintaining the operating budget
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guestroom maintenance needs
Supervises the property general cleaning schedule
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
Supports and supervises an effective inspection program for all guestrooms and public space
Communicates areas that need attention to staff and follows up to ensure understanding
Ensures all employees have proper supplies, equipment and uniforms
Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Responds to and handles guest problems and complaints
Strives to improve service performance
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Participates as needed in the investigation of employee accidents
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
Ensures employees understand expectations and parameters
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Observes service behaviors of employees and provides feedback to individuals
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
Participates in the employee performance appraisal process, providing feedback as needed
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Participates in employee progressive discipline procedures

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

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Housekeeping - Manager

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