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At Courtyard by Marriott, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Leadership team.
Job Responsibility:
Train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
Provide clear direction in assigning and instructing housekeeping and housepersons staff in details of work
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guestrooms, VIP rooms, and public areas, on a daily basis
Manage finances of housekeeping and laundry operations including budget and inventory controls
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials
Monitor house count and make staffing adjustments accordingly
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program
Plan and conduct staff meetings
Manage the cleanliness and appearance of the outside grounds
Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects
Communicate both verbally and in writing to provide clear direction to staff
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned
Requirements:
EXPERIENCE AS A HOUSEKEEPING MANAGER IN A BRANDED PROPERTY FOR 2 YEARS IS REQUIRED
Must have the ability to communicate in English
Previous leadership experience in housekeeping will be mandatory for success
Self-starting personality with an even disposition
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their Crescent job duties and be a team player
Supervisory skills to manage entire housekeeping operation
Ability to deal effectively with employees, vendors, contractors
Ability to coordinate and cooperate with other departments regarding housekeeping services/activities
Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel
Ability to access and accurately input information using a moderately complex computer system
What we offer:
An exceptional benefit plan for eligible associates & your family members
RSP matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America & Marriott properties WORLDWIDE for you & your family members