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The Housekeeping Manager oversees all aspects of housekeeping operations at the facility, ensuring cleanliness, safety, and guest satisfaction. This role involves managing staff, coordinating tasks, maintaining equipment and supplies, and ensuring high standards of cleanliness throughout the facility.
Job Responsibility:
Supervise and coordinate housekeeping staff across shifts to ensure efficient and effective cleaning operations
Provide training on proper cleaning techniques, safety procedures, and guest service standards
Lead daily housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues
Review event schedules and housekeeping assignments, addressing any cleaning issues promptly
Maintain inventory of cleaning supplies and equipment
Coordinate equipment maintenance, repair, and replacement as needed
Ensure adherence to cleaning standards, safety regulations, and protocols
Assist in budget planning and management for housekeeping operations
Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal
Handle spill cleanup, breakages, and maintenance issues
Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment
Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage
Motivate and develop housekeeping staff
Conduct performance evaluations, provide feedback, and implement training programs
Drive and oversee sustainability initiatives to enhance waste diversion rates
Requirements:
Solid understanding of housekeeping procedures and facility management practices within a public assembly or commercial facility
High school diploma/GED required
Bachelor’s degree in Hospitality Management or related field preferred
Minimum of five years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment
Demonstrating proficiency in managing multiple responsibilities with minimal supervision
Proven crisis management experience is advantageous
Strong problem-solving, planning, organizational, and logistical skills
Exceptional interpersonal and communication skills (oral and written)
Ability to build effective relationships with diverse stakeholders and work collaboratively
Comfortable with exposure to adverse weather conditions, cleaning chemicals, and flexible/irregular hours (including evenings, weekends, and holidays)
Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment