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Ensure Guests are treated hospitably, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain clean facilities and transfer of rooms with appropriate amenities and supplies. Ensure cleanliness of all public and guest room areas.
Job Responsibility:
Manages staff to ensure that guestrooms are clean to housekeeping standards and monitors employee performance
communicates constantly with guest services and maintenance to ensure that room status is updated and that priority requests are satisfied as soon as possible
completes department schedule while considering occupancy and budget
maintain guest confidence, privacy, and security of guests, guest rooms and their belongings
ensures hotel security through key control
in charge of safety and proper use and storage of hazardous chemicals
advises maintenance of rooms requiring repairs, and writes work orders as needed
inspects guestrooms to ensure housekeeping standards are achieved
trains new housekeeping employees and retrains those not meeting standards
makes sure VIP rooms are provided with appropriate extra amenities and services
able to perform duties and responsibilities of house persons and room attendants
solves any problems in their assigned area
demonstrates excellent guest relation skills
performs additional duties and responsibilities as requested
ensures that employees turn in lost and found
reports any accident that occurs
attend all departmental meetings as scheduled
perform all duties in a timely and efficient manner
fill cleaning supply bottles with correct chemicals
all other miscellaneous responsibilities as assigned and deemed appropriate by management.
Requirements:
Adaptable experience with travel industry reservation systems and hotel property management systems essential
standard Microsoft Office tools essential
knowledge of database system development preferred
previous housekeeping or facilities-related experience in a leadership role
must be fluent in English (reading, writing, and speaking)
computer literate
professional appearance and hospitality skills required
ability to communicate effectively with management
excellent organization skills
ability to work well under deadline pressure and/or travel.
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