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Four Seasons Hotel Silicon Valley is currently looking for a Housekeeping Manager. Essential function of the job: Responsibilities and essential job functions include but are not limited to the following.
Job Responsibility:
Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Schedules work to be done daily, collects room and floor status sheets for assigned work areas
Monitors each Room Attendant’s daily progress
Inspects completed rooms to assure that all standards have been met
When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency
Coordinates work orders in assigned section
Follows up to be sure work is completed
Releases checkout rooms to be sold
Monitors the performance of House Attendants
Assures that there are sufficient supplies on the guest floors
Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets
Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Responds to all guest requests in an accurate and timely manner
Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant
Requirements:
At least 1-2 years of supervisory experiences in Housekeeping/Laundry department
Prior luxury hotel experience in the Housekeeping/Rooms Division strongly preferred
Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
Requires reading, writing and oral proficiency in the English language
Must provide work authorization document - proof of eligibility to work in the United States of America
What we offer:
Fully paid for medical, dental, and vision insurance for employee and immediate family
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)