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As the Housekeeping Manager, you will lead a dynamic team in delivering exceptional cleanliness standards and personalized guest experiences, ensuring our prestigious property remains a sought-after destination in the region. Your expertise in budget management, team development, and innovative solutions will be essential in maintaining our commitment to world-class hospitality.
Job Responsibility
Lead and manage the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, guest satisfaction, and employee engagement
Recruit, train, and develop a high-performing team of housekeeping professionals, fostering a culture of continuous improvement and excellence
Oversee the department's budget, forecasting, and cost control measures to ensure financial objectives are met
Implement and monitor housekeeping standards, procedures, and safety protocols in accordance with local regulations and brand guidelines
Maintain strong communication and collaboration with other departments to ensure seamless guest experiences and efficient operations
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and maintenance standards
Analyze guest feedback, trends, and industry developments to identify areas for improvement and implement innovative solutions to enhance guest satisfaction and operational efficiency
Requirements
Minimum of 5 years of experience in a management role within the Housekeeping Department of a luxury hotel or resort
Strong leadership, communication, and interpersonal skills with the ability to manage a diverse team
Proven experience in budget management, forecasting, and cost control within a housekeeping department
Extensive knowledge of housekeeping best practices, cleaning techniques, and safety protocols
Proficient in the use of Property Management Systems and housekeeping-related software