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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Housekeeping Manager

United States, Los Angeles Employment contract 28.35 - 34.13 USD / Hour · Job Posted May 20, 2026
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Job Description

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Job Responsibility

  • Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
  • Ensures property guestrooms, public space and employee areas are clean and well maintained
  • Completes inspections and holds people accountable for corrective action
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
  • Inspects guestrooms on a daily basis
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Inventories stock to ensure adequate supplies
  • Supports and supervises an effective inspection program for all guestrooms and public space
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
  • Ensures all employees have proper supplies, equipment and uniforms
  • Communicates areas that need attention to staff and follows up to ensure understanding
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
  • Schedules employees to business demands and for tracks employee time and attendance
  • Ensures employees understand expectations and parameters
  • Observes service behaviors of employees and provides feedback to individuals
  • Celebrates successes and publicly recognizes the contributions of team members
  • Sets a positive example for guest relations
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction
  • Empowers employees to provide excellent customer service
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Responds to and handles guest problems and complaints
  • Strives to improve service performance.

Requirements

  • High school diploma or GED
  • 1 year experience in the housekeeping or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
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