Housekeeping Manager Job at L'Ermitage Beverly Hills (Beverly Hills)

Job Description

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality. As the Housekeeping Manager, you will oversee the housekeeping operations – including guest rooms, public areas, back of house spaces, laundry and minibar – ensuring an exceptional experience for all guests. Reporting directly to the Director of Housekeeping, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. You will be responsible for maintaining the reputation of L’Ermitage as a premier destination for hospitality and excellence.

Job Responsibility

Plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping
Ensure the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the hotel at all times
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet hotel standards
Readily available at all times to deal with problems or guest/staff issues or concerns, using best judgement to resolve outstanding issues empathetically and in the best interest of both the guest and the hotel
Create effective, cost-efficient schedules based on forecast and budget
Perform inventory of the department, purchasing, reordering, and maintaining supplies/inventory
Coordinate with Front Office and Engineering to ensure seamless operations and guest satisfaction
Evaluate and report maintenance issues relating to the condition of furniture, fixtures, and equipment
Delegate duties and projects with consistent follow-up
Maintain clean and organized work area
Promptly resolve any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms)
Oversee deep cleaning projects, special event setups, and seasonal maintenance programs
Uphold sustainability practices in product use and operational efficiency
Recruit, train, and mentor a dedicated team committed to delivering world-class service
Foster a culture of collaboration, empowerment, and continuous improvement within the Housekeeping Division
Responsible for onboarding and the development of departmental training and outcomes, issuance and adherence to uniform/appearance policy, time and attendance policy, operational standards and expectations, etc.
Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction
Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process
Conduct daily shift briefings, developing topics to discuss such as operational focuses, safety issues, hotel activations and events, guest feedback, etc.
Provide proactive communication of all standards to employees
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures
Attend meetings and training sessions as required
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace
Other duties as assigned by Leadership

Requirements

3-5 years of housekeeping management experience in a luxury hotel/resort preferred
High School diploma/GED
Strong understanding of lodging operations
reservations, appropriate guest service etiquette, etc.
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including weekdays and weekends
Demonstrates strong communication, organizational, and problem-solving skills
Expresses sincere enthusiasm for the role and passion for guest services
Must know how to prioritize, delegate, and respond in a timely fashion
Able to work under pressure, multi-task, and stay focused while maintaining hospitality
Proficiency in hotel management systems, Microsoft Office Suite and OPERA cloud
Passion for delivering personalized service in a sophisticated environment
Bilingual (English/Spanish) highly desirable
Ability to remain standing for up to 8 hours
Ability to walk the property frequently
Ability to move up and down stairs regularly
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs
Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
Ability to visibly survey property areas clearly
Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Ability to complete a satisfactory background check
Ability to work flexible hours based on business needs including midweek and weekend days

Nice to have

Bilingual (English/Spanish) highly desirable
3-5 years of housekeeping management experience in a luxury hotel/resort preferred

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Housekeeping Manager

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