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The Housekeeping Manager is responsible for overseeing daily housekeeping operations to ensure clean, comfortable, and well-maintained guest rooms and public areas in accordance with hotel brand standards. This role leads, trains, and supports the housekeeping team while ensuring productivity, safety, and guest satisfaction.
Job Responsibility:
Supervise and coordinate daily housekeeping operations, including guestrooms, public areas, and laundry
Ensure all cleaning standards meet or exceed Hilton brand and property expectations
Lead, coach, and support housekeeping associates, including room attendants, housepersons, and laundry staff
Responsible for scheduling, payroll accuracy, and labor management to meet operational needs
Conduct daily inspections of guest rooms and public areas, ensuring quality and readiness
Address guest concerns promptly and professionally, following service recovery standards
Maintain inventory of supplies, linens, and equipment
place orders as needed
Train new hires and support ongoing training and performance development
Enforce safety, sanitation, and loss prevention policies and procedures
Collaborate with Front Office and Engineering departments to ensure smooth operations
Uphold company policies, union contract requirements, and hospitality best practices
Requirements:
Minimum of 2 years of housekeeping or hotel supervisory experience preferred
Prior experience in a hotel or hospitality environment strongly preferred
Strong leadership, organizational, and communication skills
Ability to work flexible schedules, including weekends and holidays
Knowledge of housekeeping operations, cleaning products, and safety procedures
Proficiency with basic computer systems and housekeeping software preferred
What we offer:
Healthcare benefits including medical, dental, and vision coverage
Short-term and long-term disability benefits
Paid time off including vacation, sick days, and holidays
Go Hilton employee travel program with discounted rates