Housekeeping Manager Job at L'Ermitage Beverly Hills (Brooklyn)

Job Description

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all. We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team. Overview A team-minded and solution-orientated leader with expert communication skills who will provide support to the Housekeeping team. A detail-oriented professional who aims to constantly improve guest and employee experience and exceed operational and financial goals.

Job Responsibility

Encourages a team-minded culture. Serves as a role model demonstrating appropriate behaviors and expectations
Conducts orientation training and in-service training to explain company polices and operating procedures, OSHA standards, guest satisfaction (including Forbes standards), and to demonstrate use and maintenance of equipment
Coaches and provides feedback to housekeeping team. Encourages a growth-mindset for all colleagues
Creation of weekly schedule for housekeeping team. Manages payroll processes for housekeeping team
Establishes standards and procedures for housekeeping staff and maintains an up-to-date knowledge of OSHA standards. Uphold the highest standards of cleanliness, safety, and conduct. Makes recommendations to improve service / efficiency
Inspect guest rooms, corridors, elevators, foyers, the laundry room, restrooms, and all public areas
Inspect vacant rooms, verifying status and update team of discrepant rooms throughout shift
Examines building to determine need for repairs/replacements of furniture, equipment, and décor. Make recommendations to upper management
Investigates complaints regarding housekeeping service and equipment. Takes corrective action
Records data, including work assignments, personnel actions, time cards, and periodic reports
Manage housekeeping inventory – purchase, re-order, and maintain supplies
Attends staff meetings – representing the guest and employee voice

Requirements

1-3 years’ management experience in hotel housekeeping. Luxury properties preferred
Experience with the NY Local 6 Union
A thorough understanding of Forbes Travel Guide and their standards
Ability to lift and carry 50 pounds. Must be able to frequently: bend, stoop, kneel, and stand through shift
Schedule flexibility to meet the demands of a 24-hour operation
Maintain a high standard of personal appearance and grooming
Maintain regular attendance in compliance with hotel needs. Attend all hotel required meetings and trainings
Must be able to maintain confidentiality of sensitive guest and colleague information

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Housekeeping Manager

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