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To ensure the cleaning and supplying of guest units and the comfort of all guests as set by the procedures and standards.
Job Responsibility:
Clean Guest areas likewise guest rooms, guest corridors, guest landing, stair case etc. following the established procedures and Four Seasons standards
Has a set number of occupied rooms to clean during a shift
Removes used towels and replaces them with clean ones from the Linen Closet
Wipes down any wet services in the bathroom
Folds any clothing left in room and places it in appropriate spot
Removes Room Service trays, dishes and carts to service landings
Closes drapes, reduces lighting, turn music on softly and prepares bed
Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens
Prepares unoccupied rooms for turndown for arriving guests
Performs duties in occupied rooms and late check-out rooms when needed
Adhere to the established standard of safety, fire regulations, and department procedures and policies
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
Remove all garbage and recyclable items and place in the appropriate bins inside the service area
Keep service areas neat and tidy, clean and keep all HK tools and equipment’s during the day and before closing the shift
Report any damages or repairs and maintenance needed to Housekeeping
Report any items found in check-out units to Security and Housekeeping
Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times
Report to work on time
Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time
Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Desk Attendant and House Attendant
Requirements:
Hotel Management Degree preferred
Housekeeping experience preferred
Ability to read and speak English in a clear manner