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The Housekeeping Coordinator is an essential member of the Housekeeping team dedicated to providing exceptional quality and service to our guests. The Housekeeping team works tirelessly behind the scenes making sure that every Guest Room and Public Area is impeccable at all times. The Housekeeping Coordinator is responsible and knowledgeable on the process and duties of Rooms Controlling.
Job Responsibility:
Communicates closely and regularly with Front Office Rooms Controllers in terms of room assignments and readiness according to arrival report
Has knowledge of the operations/responsibilities of an order taker and ensuring all calls are dealt with to meet the highest standards
Helps dispatch guest requests, allocates rooms, controls the rooms inventory and assists colleagues and guests in any possible way
Keeps informed of any extraordinary or emergency situations and relates to Supervisor or Managers including any guest complaints or problems
Redirects guests’ requests to the appropriate with guest and team with highest standards
Records all follow-up actions required in telephone log book
Performs inventory accurately and on a timely manner
Records following documentations accurately and completely
Requirements:
Excellent personal presentation and interpersonal skills
High level of attention to detail
Strong work ethic
Ability to multitask and prioritise
Comfortable dealing with high volume of calls
Minimum two years of experience in a similar role in an international hotel or resort
Fluency in reading, writing, and spoken English and Spanish
Must have the legal right to work in Spain
Computer proficiency with MS Excel and Word
Ability to use property management systems such as Opera systems, HotSos systems
Able to work in shift
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort