Housekeeping Coordinator

• Answer the Housekeeping Office telephone and handle guest and team member requests professionally
• Take and relay messages accurately and promptly
• Monitor and assign tasks using internal request systems (e.g., HotSOS)
• Coordinate room status updates with Reception and Floor Housekeepers
• Perform administrative duties as directed by the Housekeeping leadership team
• Support the team in maintaining high standards of cleanliness and guest satisfaction

• 1–2 years of experience in a similar role
• Excellent communication skills in English, both written and spoken
• Ability to multitask and manage multiple priorities effectively
• Strong computer skills
• experience with Opera and HotSOS is a plus
• Legal right to work in the UK
• Immaculate personal presentation
• A passion for customer service and a proactive approach to anticipating guest needs
• All candidates must possess the Right to Work in the UK

experience with Opera and HotSOS

• £40,000 package made up of salary (£29,000) and hotel service charge (Estimated £11,000)
• Excellent Training and Career Development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
• Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance while on duty
• Opportunities to build a successful career with global potential
• Season Ticket Loan & cycle to work scheme
• Free Uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes