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The Housekeeping Coordinator provides critical administrative and operational support to the Housekeeping Department, ensuring efficient daily operations and clear communication across departments. This role serves as a central hub between housekeeping leadership, room attendants, front desk, maintenance, and guest services to help deliver a seamless guest experience. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced resort environment while maintaining a high level of professionalism and service.
Job Responsibility:
Coordinate daily housekeeping operations, including room assignments, priorities, and status updates
Maintain accurate room status and notes within the property management system (PMS)
Serve as a primary point of contact between Housekeeping, Front Desk, Maintenance, and Guest Services
Track arrivals, departures, stayovers, rush rooms, and special guest requests
Log, dispatch, and follow up on maintenance and housekeeping service requests
Assist with scheduling support, attendance tracking, and departmental reporting
Respond to internal and guest inquiries related to housekeeping in a professional manner
Support inventory tracking of housekeeping supplies and amenities
Maintain organized records, logs, and operational documentation
Assist housekeeping leadership with administrative tasks and special projects as needed
Requirements:
High School Diploma or equivalent
Must have a valid Drivers License, motor vehicle background check will be completed
Prior experience in hospitality, housekeeping, or hotel operations preferred
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Ability to work effectively in a fast-paced, high-volume environment
Proficiency with computers and basic office applications
High attention to detail and strong follow-through
Flexible schedule, including weekends and holidays
Nice to have:
Experience in a resort or large hotel environment
Familiarity with housekeeping operations and guest service standards