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The Four Seasons Resort Hualalai is looking for a Housekeeping Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Coordinators have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.
Job Responsibility:
Utilize the telephones adhering to Four Seasons standards
Properly use the guest call log book to record and relay all requests and information
Properly use all forms in the department ensuring they are legible and understandable
Utilize the computer system as it relates to Housekeeping
Accurately record all items retrieved by housekeeping staff in the lost and found book and ensure that the item(s) are forwarded to Security in a timely manner
Report any safety, security or maintenance problems immediately
Keep the Housekeeping office neat and orderly at all times
Ensure that keys issued are properly signed in and out for
Check the Desk Clerk's log daily to ensure proper communication
Expedite any guest requests as quickly as possible and notify Housekeeping management if any guest service is hampered
Make imprinted VIP matches for Floor Supervisors as needed
Requirements:
Ability to communicate professional and accurately via telephone
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems
Strong Customer Service skills
At least 1 year of administrative experience
Must have a valid drivers license
Weekend availability required
What we offer:
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana