Housekeeping Coordinator

• Utilize the telephones adhering to Four Seasons standards
• Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards
• Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by
• Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered
• Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports
• Prepare and distribute daily assignment workboards for the housekeeping team, accurately identifying room assignments and the specific service or cleaning required for each room
• Assign rush rooms and rooms previously marked Do Not Disturb to Room Attendants in a timely manner, ensuring prompt service recovery
• Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience
• Coordinate VIP services with Team Leaders to ensure all preferences and requirements are met consistently throughout the guest’s stay
• Complete and maintain documentation for special guest items, ensuring accuracy and accountability
• Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month
• Maintain accurate records of attendance for all housekeeping team members
• Support guest satisfaction initiatives by recording, tracking, and communicating housekeeping related guest feedback to the leadership team for service improvement
• Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures
• Maintain the housekeeping office in a clean, orderly, and professional condition at all times
• Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members
• Provide operational coverage for the Guest Runner position during scheduled breaks, if required
• Assist management with special projects and other administrative assignments as directed

• Reading, writing and oral proficiency in the English language
• Previous housekeeping experience preferred

Previous housekeeping experience

• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals