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The Four Seasons Resort Hualalai is looking for a Housekeeping Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Coordinators have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.
Job Responsibility:
The ability to utilize the telephones adhering to Four Seasons standards
The ability to properly use the guest call log book to record and relay all requests and information handled through the desk
The ability to properly use all forms in the department ensuring they are legible and understandable
The ability to utilize the computer system as it relates to Housekeeping
The ability to accurately record all items retrieved by housekeeping staff in the lost and found book and ensure that the item(s) are forwarded to Security in a timely manner
The ability to report any safety, security or maintenance problems immediately
The ability to keep the Housekeeping office neat and orderly at all times
The ability to ensure that keys issued are properly signed in and out for
The ability to check the Desk Clerk's log daily to ensure proper communication between clerks and between clerks and housekeeping management
The ability to expedite any guest requests as quickly as possible and notify Housekeeping management if any guest service is hampered
The ability to make imprinted VIP matches for Floor Supervisors as needed
Requirements:
Ability to communicate professional and accurately via telephone
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems
Strong Customer Service skills
At least 1 year of administrative experience
Must have a valid drivers license
Successful candidate must possess legal work authorization in United States
Weekend availability required
What we offer:
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary 'Ohana