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Housekeeping Coordinator position at Swissôtel Al Maqam, a five-star hotel in Makkah, part of the Abraj Al Bait complex, overlooking the Ka’aba and the Grand Mosque. The role involves overseeing the housekeeping office, providing administrative support, and ensuring high service standards.
Job Responsibility:
Consistently offer professional, friendly and engaging service
Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately
Process requests and delegates work assignments in a timely manner
Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed
Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
Manage all shipping and receiving for Owners, Guests and Colleagues
Provide administrative support to all areas of the Housekeeping department
Work closely with all departments within the Lodge, communicating day to day updates and changes
Address guest concerns and react quickly, logging and notifying proper departments as required
Work closely with the Maintenance department to address necessary repairs
Balance operational, administrative and Colleague needs
Follow department policies, procedures and service standards
Follow all safety and sanitation policies
Other duties as assigned
Requirements:
Bachelor’s degree from an accredited university preferred
Proficient in English (verbal & written) required
Experience with Hotel Property Management System an asset
Strong organizational, supervisory and communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work successfully in high stress and fast paced situations
Effective problem solving abilities
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision
Nice to have:
Prior experience working with Opera or a related system