Housekeeping Coordinator

• Will be in charge of tracking and assigning rooms that have arrival of the day so that they are ready before the guest's arrival time
• Keeping the corresponding report of guest calls and DND (Do not Disturb) report as well as the reports and inventory that are necessary for the department
• Respond to FS Chat requests in a timely manner. Send welcome message and contact guest whenever necessary
• Review and follow up on all special requests (Anniversary, honeymoon, birthday, etc.)
• Report any anomalies in the guest's experience and add them to the respective database for follow up
• Maintain excellent communication and coordination with the departments that directly influence the Housekeeping operation, such as Front Desk, Engineering, IT, IRD, etc. Ensuring the guest, a unique experience

• Fluency in Spanish and English is required for this position
• A minimum of two (2) years working in Guest Experience – Call Centre department
• One + years’ experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences
• This job requires applicants to have current work authorization in Mexico

One + years’ experience working within a luxury hotel or similar environment is considered an asset

• Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Shuttle service from San Lucas and San Jose del Cabo to the resort
• Complimentary Dry Cleaning for Employee Uniforms
• In-house training workshops for line and management employees
• Employee Service Awards as well as Employee of the Month & Employee of the Year Awards