Housekeeping Coordinator

The following are specific responsibilities and contributions critical to the successful performance of the position

• Answer the Telephone in a courteous and efficient manner, as per Hotel standards
• Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up
• To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
• To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms
• To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known
• Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis
• Maintains guestroom history files
• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
• Prepare Allocation of Shift Leaders & Housemen and email it out
• Prepare Reports for Shift Leaders
• Print Reports
• Add traces on upcoming reservations for any HK requests for the next 3 days
• Complete Green Room tracking
• Airline Rooms – Follow up Rooms with Shift Leaders, Room Controllers, Room Attendants
• Hand out duty mobile phones and maintain a record
• Contact Engineering, At Your Service (AYS), or Housekeeping leaders directly for urgent repairs
• Request preventative maintenance or non-urgent repairs using appropriate method
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry
• Respond promptly to requests from guests, Front Desk, or At Your Service requests
• Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete
• Identify room assignments and type of cleaning required for each
• To maintain a smooth working relationship with staff members of other departments
• To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to hotel standards
• To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical
• To be aware of and adhere to the Health and safety Regulations and to ensure that these are complied with at all times
• Check with the appropriate source for additional assignments throughout the shift

• Accommodation
• Meals on duty
• Transportation
• World class training and development, including leadership development
• Recognition programs
• Discounted accommodation in over 8,000 hotels all over the world
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Unlimited career opportunities (Internationally and locally)
• Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks
• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels
• Learning opportunities with some of the best professionals the region has to offer
• We aim to promote our associates within as soon as the opportunity arises