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The Housekeeping Coordinator is responsible for managing housekeeping operations and ensuring guest satisfaction through effective communication and coordination. This role involves handling guest inquiries, requests, and complaints related to housekeeping services.
Job Responsibility:
Answer telephones and communicate with guests and employees alike
Properly use the telephone call log to record and relay all requests and information handled through the desk, including all message taking
Follow up and ensure that all guest requests are delivered to the room within standard time for the Four Seasons
Utilize the computer system as it relates to Housekeeping
Follow up on all queue rooms, room status checks and other information required by Front Office
Requirements:
Conversational and reading skills of the English and Cantonese or Mandarin languages related with their jobs
A minimum of a high school or equivalent education
Knowledge of basic computer skills (e.g. MS Word, Excel), Opera System and MICROS
Good administrative skills
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide