Housekeeping Associate Job at Marriott Bonvoy (San Juan)

Job Description

The Housekeeping Associate is responsible for maintaining the cleanliness, organization, and overall presentation of guest rooms, public areas, and laundry operations. This role supports the daily operational needs of the hotel and may include room attendant duties, public area cleaning, laundry operations, and runner responsibilities as assigned. The ideal candidate demonstrates attention to detail, efficiency, and a strong commitment to delivering an exceptional guest experience.

Job Responsibility

Clean and service guest rooms including bed making, dusting, vacuuming, bathroom sanitation, trash removal, and replenishing amenities
Clean kitchenettes, refrigerators, coffee makers, glassware, and utensils as applicable
Maintain cleanliness of public areas including hallways, restrooms, fixtures, storage areas, and other assigned spaces
Respond promptly to guest requests and deliver requested items in a professional and courteous manner
Collect, sort, and transport soiled linens
distribute clean linens to assigned areas
Operate laundry equipment (washers, dryers, folders, ironers) in accordance with safety and operational guidelines
Inspect linens for stains or damage and report discrepancies
Maintain organization of housekeeping closets, carts, and supply rooms
Replenish inventory and supplies as needed
Assist with deep cleaning projects and special assignments
Report maintenance concerns, safety hazards, and out-of-order conditions to management
Follow all brand standards, safety protocols, and sanitation procedures
Promote teamwork and effective communication across departments including Front Desk, Maintenance, and Food & Beverage

Requirements

Basic reading, writing, and math skills required
Previous housekeeping or laundry experience preferred
Basic English communication skills preferred
Ability to lift and carry up to 75 lbs and push/pull up to 400 lbs depending on assignment
Ability to stand, walk, bend, kneel, and stoop for extended periods
Ability to work in warm environments when performing laundry duties
Ability to operate cleaning equipment and tools safely throughout shift
Strong attention to detail and commitment to cleanliness standards
Team-oriented mindset with flexibility to support operational needs
Ability to prioritize tasks and respond quickly to guest requests
Professionalism, reliability, and positive attitude
Sense of urgency and ownership in maintaining brand standards
Ability to work independently with minimal supervision

What we offer

Vacation Leave: Accrues at 1.25 days per month (15 days per year) for employees working at least 130 hours per month
Sick Leave: Accrues at 1 day per month (12 days per year) for employees working at least 130 hours per month
Health Insurance: 100% employer-paid coverage for the employee (minimum 130 hours per month), effective after 3 months of employment
Parking Incentive: $5.00 USD for each day effectively worked
Holiday Pay: Paid holidays effective after 3 months of employment

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