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The Housekeeping Administrative Coordinator manages calls into the housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on request, facilitating the operational efficiency of the department.
Job Responsibility:
Open the department in the morning shift, print all needed reports
Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems
Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments
Monitor Housekeeping, Laundry & Valet and Engineering service requests from guests for action in a timely manner and follow up if needed
Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3pm
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards
Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels
Maintain tracking sheets for Housekeeping staff productivity
Maintain cleanliness in the Housekeeping Office and storage rooms
Requirements:
Excellent personal presentation and interpersonal skills
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
US work authorization is required
Nice to have:
knowledge of Microsoft Office Suite, Opera, and HotSOS
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort