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The Housekeeper-Public Area role is responsible for cleaning and maintaining public and employee areas of the Sheraton Yantai Golden Beach Resort. This includes restrooms, showers, floors, furniture, and handling guest requests with professionalism while adhering to safety and quality standards. The role entails physically demanding tasks and collaboration with team members.
Job Responsibility:
Clean and maintain public and employee areas including restrooms, showers, glass, floors, and furniture
post caution signs and maintain safety procedures
respond promptly to guest and team requests
report maintenance issues and damages
ensure uniform and professional appearance
greet and assist guests with disabilities
support team in achieving common goals
adhere to quality and safety standards.
Requirements:
Clean public and employee restrooms and showers
clean glass in public and employee areas
clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment
dust surfaces in assigned area
empty trash containers, ashtrays, and ash urns in public areas into proper containers
inspect condition of furniture for tears, rips, and stains and report damages
clean and maintain lights
post caution signs to limit traffic when necessary
contact other departments directly for urgent repairs
respond promptly to requests from guests and other departments
identify and report preventative or other maintenance issues in public areas or guest rooms
follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries
complete safety training and certifications
properly store flammable materials
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
support team to reach common goals
ensure adherence to quality expectations and standards
move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
ability to push and pull work-related machinery over sloping and uneven surfaces
reach overhead and below the knees, including bending, twisting, pulling, and stooping
visually inspect tools, equipment, or machines
grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
move through narrow, confined, or elevated spaces
move up and down a ladder
stand, sit, kneel, or walk for an extended period across an entire work shift
perform other reasonable job duties as requested by supervisors.
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