Housekeeper Porter Job at Fairmont Le Manoir Richelieu (Venice)

Job Responsibility

Housekeeping Operations: Deliver fresh linen, towels, and guest amenities to guest floor pantries and Room Attendant carts as needed
Collect soiled linen and towels from guest rooms and service areas, transporting them to the laundry
Empty trash and recycling bins from guest rooms and service areas, ensuring proper disposal
Assist Room Attendants with the removal of heavy trash, moving furniture, or other physically demanding tasks as required
Stock and organize housekeeping storage rooms, pantries, and trolleys with supplies, ensuring they are always tidy and well-maintained
Deliver special requests to guest rooms, such as extra towels, pillows, rollaway beds, or cribs, in a timely and courteous manner
Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, and aims to achieve the targets set by management
Public Area & Back-of-House Cleaning: Clean, dust, vacuum, sweep, and mop all public areas including lobbies, hallways, elevators, stairwells, guest corridors, and public restrooms
Ensure public restrooms are continuously stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day
Clean and polish furniture, fixtures, and decorative items in public spaces
Empty and clean waste receptacles in all public and back-of-house areas
Maintain cleanliness of back-of-house areas such as employee break rooms, offices, and service corridors
Clean windows and glass surfaces in public areas as scheduled or required
Equipment & Supplies Management: Properly use, clean, and maintain all cleaning equipment (e.g., vacuums, floor machines, carts) and report any maintenance needs or malfunctions
Handle cleaning chemicals safely and correctly, following all safety data sheet (SDS) guidelines and hotel procedures
Monitor inventory levels of cleaning supplies and report needs to the supervisor
Guest Interaction & Safety: Respond promptly and politely to guest requests, assisting where possible or directing them to the appropriate department
Maintain a professional, friendly, and helpful demeanor when interacting with guests and colleagues
Adhere to all hotel safety and security procedures, including proper handling of chemicals and reporting any hazards or suspicious activities

Requirements

Process laundry by either washing, dry cleaning or pressing
Follow procedures for the above processes
Carefully use of laundry chemicals, solvent and spotting chemicals as instructed
Mark all items for laundering paying attention to room numbers and sequences
Pay particular attention to any items requiring pre-wash soaking
Weigh all laundry prior to loading into machines
Use laundry equipment as instructed and maintain them in a proper state of cleanliness
Attend daily briefings with Supervisor and accomplish daily tasks as instructed
Report to supervisors any stained or torn guest and staff laundry before beginning process of cleaning. Also report any items left in pockets or any jewelry on clothing
Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch, shirt folded etc.
Ensure working area is kept clean and organized
Present guest and staff laundry as instructed
Adhere to personal grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services as needed including delivery of linen

What we offer

Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!

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Housekeeper Porter

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