Household Head of Large and Complex Claims

Admiral Household (HH) Claims is experiencing significant growth, currently managing over 70,000 claims annually through both digital and voice channels, with a total claims spend exceeding £200 million via cash settlement, item replacement, or supplier-led services and repairs. While many claims involve straightforward, standardized processes, more complex cases—often requiring the coordination of multiple parties—demand advanced technical expertise and smooth third-party interactions to efficiently restore customers’ lives while ensuring shareholder value and regulatory compliance. In the capacity of HH Head of Large & Technical Claims, your primary objective will be to shape, lead, and continually strengthen Admiral’s in-house technical claims capability, aiming for industry-leading standards within the UK general insurance sector. This strategic role is responsible for securing optimal commercial and customer outcomes by influencing and collaborating with supply chain partners who share our commitment to continuous improvement and are equipped to support both our sustained growth and periods of increased demand. You will oversee the strategic development of the technical claims operating model, engaging with senior stakeholders across HH and beyond to ensure alignment with regulatory and reinsurer requirements. You will operate as a key member of the HH Claims Leadership Team, contributing to strategic discussions, change activity, risk management and performance improvements.