House Runner

• Deliver guest request items promptly and accurately from Housekeeping or pantry areas, confirming completion through established communication channels
• Transport Housekeeping colleagues safely and efficiently to their allocated work locations in accordance with daily operational requirements
• Operate buggies and equipment responsibly, completing all required safety checks before and after use
• Present oneself in full issued uniform with a clean, neat, and professional appearance at all times
• Conduct all duties in public areas discreetly, maintaining a calm and unobtrusive presence
• Demonstrate professionalism and adherence to all Four Seasons policies, house rules, fire and safety regulations, and departmental procedures
• Maintain awareness of daily operations, priorities, and special instructions
• Answer telephones professionally, accurately relaying messages and requests
• Anticipate guest needs, assess guest satisfaction, and handle concerns courteously, escalating issues to the Director of Housekeeping when appropriate
• Report all accidents, incidents, or unsafe conditions immediately to the Director of Housekeeping
• Respond appropriately and calmly in emergency or safety situations, following hotel protocols
• Communicate effectively with other departments to ensure seamless service delivery
• Report any lost or unattended items found in guest contact areas to Housekeeping Security in accordance with lost-and-found procedures
• Participate in shift handovers, ensuring clear communication of outstanding tasks and special instructions
• Perform additional duties or projects as assigned by Management

• Fluent in English (spoken and written)
• Previous experience in a luxury hotel or resort environment preferred
• Proven experience operating buggies, with the ability to follow all safety procedures, checklists, and driving standards
• Physically fit and capable of performing continuous manual tasks throughout the shift, including walking, climbing, bending, pushing, lifting, squatting, and carrying heavy loads
• Strong sense of responsibility, attention to detail, and safety awareness
• Professional, warm, and courteous demeanor toward guests and colleagues at all times
• Ability to work collaboratively as part of a team and support colleagues when required
• Flexible availability, including weekends, public holidays, and extended hours as required by operational needs
• Willingness to assist in other housekeeping functions when required

additional languages are an advantage