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Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As House Porter, you will play a central role in the seamless delivery of the St. Regis guest experience, supporting the Housekeeping operation to ensure guest requests are fulfilled promptly, professionally and with genuine care while maintaining impeccably organised and fully stocked floor pantries at all times. From delivering amenities and responding to guest requests to supporting the wider Housekeeping team, you will contribute directly to creating a smooth, effortless and refined guest journey through attention to detail, responsiveness and a consistently polished approach within a fast-paced luxury hospitality environment.
Job Responsibility
Respond promptly and professionally to guest requests, ensuring all items are delivered accurately and with genuine hospitality
Deliver guest amenities, linen, towels, baby equipment, rollaway beds and other requested items efficiently
Anticipate guest and operational needs, supporting VIP requests and pre-arranged deliveries where possible
Stock, organise and maintain all floor pantries, ensuring operational readiness throughout each shift
Replenish linen, amenities, cleaning supplies and guest items to required par levels
Remove soiled linen, trays and waste discreetly and efficiently from corridors and service areas
Maintain cleanliness and organisation of floor pantries, linen rooms and back-of-house service areas
Report maintenance issues, safety hazards or damages promptly to the Housekeeping team
Ensure safety signage is placed appropriately and removed once areas are safe
Maintain professional grooming and a polished appearance at all times
Support the wider Housekeeping operation with additional duties as required
Follow all company health, safety and operational procedures consistently
Requirements
Previous experience in Housekeeping, House Porter or operational support roles, ideally within a luxury hotel environment
Strong understanding of housekeeping operations and guest service standards
Excellent attention to detail and commitment to cleanliness and organisation
Ability to work efficiently in a fast-paced, high-standards environment
Strong organisational skills, ensuring floor pantries and operational areas remain fully stocked and presentable
Excellent communication and interpersonal skills, with a warm and professional approach
A proactive mindset, anticipating guest and operational needs throughout the shift
Ability to remain calm, responsive and service-focused during busy periods
Impeccable personal presentation aligned with luxury brand standards
Physical capability to carry out the operational demands of the role, including lifting, moving and transporting supplies
A collaborative approach, supporting the wider Housekeeping and hotel operations teams
What we offer
Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities