House Manager

• Daily operational control of the House including health and safety and licensing compliance responsibilities
• Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence
• Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas
• Champion the highest levels of service and hospitality
• Collaborate with the Member Experience Manager to respond to member feedback
• Ensure all operational procedures, SOPs and service standards are executed
• Maintain presentation, cleanliness, and functionality of all member areas
• Ensure a seamless handover between departments
• Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar
• Oversee the operational delivery of in-house events, talks and workshops
• Manage and mentor the Reception team
• Oversee check-ins, guest management and access control protocols
• Support the delivery of food and beverage service in the Members' Lounge and Bar
• Ensure floor teams are briefed and aligned with service rhythms

• Previous experience in a premium hospitality or private members' club environment
• Proven leadership in operations, front-of-house or guest services
• Deep understanding of luxury service and what creates an elevated guest experience
• Experience managing and training teams, with strong attention to detail
• Excellent communication, time management and organisational skills
• Calm under pressure and solution-focused in fast-paced environments
• Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus

Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus)

• Staff meals
• wellness programming
• Employee discounts
• Opportunities for career development and internal progression