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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

House Manager

United Kingdom, London Employment contract 40000.00 - 41000.00 GBP / Year · Job Posted June 09, 2026
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Job Description

As the House Manager, you will be responsible for overseeing the Front of House daily operations whilst assisting management in the training of the Front Office team. You will lead by example in your pride and knowledge of the hotel and its services, ensuring that standards are always maintained. You will also have a strong emphasis on the guest relations aspect of your role, focusing on developing a regular clientele base, ensuring their recognition and satisfaction prior, during and after their stay.

Job Responsibility

  • Overseeing the Front of House daily operations
  • Assisting management in the training of the Front Office team
  • Leading by example in pride and knowledge of the hotel and its services
  • Developing a regular clientele base
  • Ensuring guest recognition and satisfaction prior, during and after their stay
  • Act as the hotel’s operational leader on shift
  • Serve as the primary point of contact for guest concerns, emergencies, and operational escalations
  • Handle arrivals and departures, special requests, and important guest interactions
  • Monitor overall guest satisfaction and intervene proactively
  • Coordinate with department heads to resolve operational issues quickly
  • Manage incident reports, guest complaints, and service recovery documentation
  • Conduct shift briefings and communicate operational updates
  • Represent hotel leadership outside regular management hours and make operational decisions when required

Requirements

  • Minimum 2 years’ experience in a similar role within a luxury property
  • Previous experience with Guestline PMS is an advantage
  • Leadership skills to effectively manage and motivate the team to achieve a high level of service
  • Has good command of the English language, spoken
  • French language skills are much appreciated
  • Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions
  • Willingness to have a flexible working pattern to fit in with the needs of the business
  • Proficient in the use of Microsoft Office

Nice to have

  • French language skills
  • Previous experience with Guestline PMS
  • Pre-opening experience

What we offer

  • Enhanced annual leave, increasing with length of service
  • Complimentary meals while on duty
  • £1,000 'Refer a Friend' bonus scheme
  • Ongoing learning and professional development opportunities
  • Reward programmes, long service recognition, and employee appreciation incentives
  • Employer pension contribution of 3%
  • Complimentary dry cleaning
  • Enhanced maternity and paternity pay
  • A vibrant social calendar and engagement programme
  • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK
  • Access to the HSF Health Plan, including dental reimbursement, 24/7 GP advice line, confidential counselling support, optical reimbursement, complimentary cover for partner and children
  • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
  • Discounted gym memberships
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